Office of University Assessment Logo 2014 Program Plan Program View Image Icon of page
Wednesday, April 23, 2014

Residence Life, Housing & Food Services - Student Affairs
Student Affairs - Student Affairs Programs
Program Coordinator: RUSSELL MEYER

Mission Statement

The Department of Residential Life, Housing and Food Service is an integral part of the University of Nevada's educational program and academic support services, and strives for persistence and retention of its diverse population of inclusive communities where all students feel welcome.

Our Core Purpose:  We Foster Residential Student Success.

Our Portfolio of Excellence:  Supporting Students and Providing Excellent Facilities, Living Environments, Safety, Security, and Customer Service.

Our Envisioned Future:  As innovative leaders in the university community, we will be the first and best choice for students' residential experience and their key to success in college and in life.

Student Learning Outcomes

Access and opportunity are provided for a diverse student population.
Student Performance IndicatorsAssessment Method
  • 1a. Resident student demographics match UNR demographics.
  • 1b. Satisfaction with educational and social programs is consistent across demographic groups.
  • 1a. RLHFS Environmental Assessment.
  • 1b. RLHFS Environmental Assessment.

Assessment of programs is conducted on an ongoing basis.
Student Performance IndicatorsAssessment Method
  • 2a. Number of assessment activities conducted annually.
  • 2b. Continuation and/or changes in programs as a result of the findings.
  • 2a. RLHFS Environmental Assessment. Individual program surveys. Comprehensive Dining Services Surveys.
  • 2b. Updating of strategic and tactical plans on an ongoing basis.

The department supports a residential community.
Student Performance IndicatorsAssessment Method
  • 3a. Number of students living in residence halls.
  • 3b. Students are satisfied with services.
  • 3c. Resident students report a sense of community on their floors and in their halls.
  • 3a. Occupancy reports.
  • 3b. RLHFS Environmental Assessment.
  • 3c. RLHFS Environmental Assessment.

Student retention and persistence in their academic pursuits continues through graduation.
Student Performance IndicatorsAssessment Method
  • 4a. Students are satisfied with services.
  • 4b. Upperclass student occupancy in residence halls remains high.
  • 4a. RLHFS Environmental Assessment.
  • 4b. Occupancy reports.

Technology supports student needs.
Student Performance IndicatorsAssessment Method
  • 5a. Number of students using technology-based student services.
  • 5b. Number of services and programs provided using technology-facilitated services.
  • 5a. RLHFS Environmental Assessment
  • 5b. Review of programs by departmental staff.

Use of Results

  1. Results of the Environmental Assessment will be reviewed and adjustments and additions made to the program(s) to improve access and opportunity.
  2. Assessment activities will be evaluated to ensure the results are those that allow the department to improve its program(s).
    • A comparison of the number of assessment activities year by year will be made.
  3. Results of the Environmental Assessment will be reviewed and adjustments and additions made to the program(s) to improve the sense of community.
  4. Results of the Environmental Assessment will be reviewed and adjustments and additions made to the program(s) to improve retention.
  5. Customer counts and dining services satisfaction surveys will be reviewed and adjustments and additions made to the program(s) to increase participation.
  6. A comparison of the number of programs offered, the number of students attending programs, and the satisfaction with various programs will be made to determine relative satisfaction between technology based and non-technology based programs.

Implementation Plan
Coordination of the development of assessment instruments and the collection of data will be done by the Associate Director for Housing Operations and Dining Services.   Actual data collection is done by a variety of staff members including Resident Directors, Resident Assistants, and Food Service Associates.  Analysis of these data will be done by the Director of RLHFS based on the information needed by the various entities of the department and the division according to a schedule that allows for timely revisions to the departmental program of services.  Raw data are stored electronically.  Hard copies of the data and their analyses are distributed as needed to departmental and divisional staff.

Download Program Plan


University of Nevada, Reno
Last Program Update: 6/28/2012